What is a team’s worst enemy? Confusion and uncertainty. As a manager, there is nothing more worrying than hearing the question: “who was supposed to be doing this, again?”. If this is a reality for you or your team, you might be in serious need of implementing a RACI chart.
Projects require the involvement of multiple individuals; this is a fact. But how do you make sure each of them is taking ownership of their tasks and actions? How do you, as a manager, make sure your team is fully aware of their own level of responsibility towards a specific task? This is where a RACI chart may come in handy.
RACI stands for Responsible, Accountable, Consulted and Informed, and it is a highly recommended model for identifying roles and responsibilities and assigning tasks and milestones to the right people in your team.
Responsible: This individual performs the task to completion. Thus, there needs to be at least one Responsible attached to each task, activity or decision, but you may want/need to have a handful of these individuals in your team.
Accountable: This team member delegates the work, and it is the ultimate accountable party to review the tasks and make sure they were performed to completion. Equally important, you do not want to assign more than one Accountable for each task, or confusion might arise.
Consulted: These individuals have the answers. They are typically experts and provide useful information that will help to carry the tasks to the finish line. Consequently, they will usually be in direct communication with Responsible parties.
Informed: These team members need to know and become aware of the progress of a project. The result of each task and/or the project itself affects them.
A RACI chart is a great solution when trying to avoid any confusion during a project. Moreover, it makes communication a lot easier. When working with multiple team members, it makes it possible to involve the right people at the right time, and to speed up approvals and decision making within your team.
Even more, a RACI model will be especially useful when looking to evenly assign workload, as it becomes visual. Ownership confusion will become a thing of the past, as everyone will know exactly who’s doing what.
Now, once you’ve laid down your project’s concrete actions, tasks and roles, it’s time to make it happen. In fact, a tool like Instagantt can help your RACI chart become alive and to visualize your project, especially when it involves multiple parties.
Assign different tasks to different team members. Also, draw dependencies to prioritize certain actions and maintain a clear line of communication thanks to Instagantt’s “mention” options, too.
As a result, you will be able to build a project, to have your team members collaborate in real time, and to help keep a clear sense of ownership of everyone’s tasks.